Microsoft Office 365 Support: What You Need To Know About It?

microsoft office 365 support

Microsoft Office 365 support features services that will help its subscribers maximize their technology investment. A global network of experts armed with years of knowledge about Microsoft productivity plus collaboration tools is what you get out of an Office 365 subscription.

A premier Office 365 support is also available and recommended for enterprise customers. The unique level of support includes access to self-help, plus an IT-level assisted support options for clients’ specific needs. Office 365 support plan can be accessed via the Support tab in the Microsoft Online Portal after logging in.

While there are a lot of Office 365 support features that subscribers can reap, the most common include:

Proactive support

Guaranteed 99.9% uptime: Microsoft Office 365 support offers a guaranteed 99.9% uptime, with the financially backed-up service level agreement (SLA). This gives the user peace of mind that assistance is always available when needed.

Service Health Dashboard: Gives users of Office 365 the ability to distinguish the current health of their subscribed services plus the ability to view detailed information about current and past issues.

Planned maintenance schedule: Subscribers will always be informed ahead of time for any planned maintenance occurrences of Office 365 services.

Self help

Community support: The Office 365 community contains useful blogs and contents. The community forum also includes highly knowledgeable experts to give answers to all Office 365 related queries.

Self-help troubleshooters: This feature will let Office 365 subscribers take matters into their own hands with very common issues to be resolved quickly.

Assisted support

Web/Email support: Forwarding technical issues via the web or email support will ensure an optimize issue resolution by steering subscriber’s concern to the most knowledgeable support agent.

Pre-sales support: Help is immediately available for users in need of assistance with purchasing decision for Office 365 services.

Accounts and billing support: For account and Office 365 licenses related queries, immediate resources are readily available for related issues and concerns.

Technical phone support: Office 365 subscription comes with a global technical support handled by a team of global experts.

Category for phone availability and response time (by severity):

Critical: These are events that are characterized by failure to access or use the service or data that will have a detrimental effect on deadlines or profitability, or affect multiple users.

High: These events affect the productivity of users or a single user, but have a reasonable business impact. These issues can be resolved during business hours.

Noncritical: These events have a very minimal productivity impact on the business. A workaround is available for a single user experiencing a momentary interruption.

Elevated support

For a more personalized support, an additional elevated support is available for purchase for Office 365.

Microsoft Services: For organizations evaluating cloud workloads, properly organized and well planned deployment of Office 365 services and other cloud workloads are offered to organizations with an ongoing procedure on Microsoft technology.

For enterprise organizations, the highest level of support is provided for enterprise organizations for any Office 365 concerns or issues that includes Microsoft-managed support from a cloud expert.

March Networks Offers The Powerful Command Video Management Software

march networks

March Networks is a company which specializes in IP video surveillance management solutions. One of its most popular products is the Command video management software. It is browser-based video management system software suitable for use by anything from small organizations operating out of a single site, to multi site organizations and large campuses. It allows you to control your video surveillance system through a browser-based interface with unheard of levels of ease.

What Can March Networks Command Video Management Software Do?

The Command video management software is offered by March Networks in three versions with the top of the line version capable of handling truly large organizations with thousands of video cameras.

At the entry level there is the Command Lite. This software is capable of monitoring surveillance using a maximum of 6 video channels and has the capability of storing on week’s worth of video footages. Its browser-based user interface can be accessed through computers using Internet Explorer, Firefox, Safari and Chrome web browsers. It features advanced search features and health monitoring. Command Lite can easily be upgraded to Command Professional or Command Enterprise as your organization grows. Best of all, the Command Lite software is free. This allows you to try out the system without any cash outlay.

If you decide to use Command Professional instead, you get more powerful features. This video surveillance management software has a customizable task oriented graphical user interface (GUI) for greater ease of use. With the ability to support as much as 128 video channels, March System’s Command Professional is ideal for small to medium sized organizations.

This software package includes provisions for unlimited video retention and a host of other features such as video recording and archiving, pan, tilt, and zoom control (PTZ), interactive views combining PTZ and mapping in tracking of suspects, alarms with analytics capability, and powerful search capabilities. To aid in searches, video footages can be archived by schedule, sector or single/multiple channel views.

The software can be configured to react in pre-determined ways in response to alarm trips. Thus alarms can be set to result in automatic email notification of incidents, activation of equipments and lighting, and recording of unfolding events. Still IP browser based, this software allows you to exercise and control using any computer connected to the internet.

With the Command Enterprise edition of March Network’s video surveillance software, you can monitor and control as many as 10,000 video recorders and 128,000 video channels. Operation and control is easy and convenient as the March Networks Cloud gives you the ability to access video feeds from any location using smart phones; you can also change settings, and take control of cameras to follow developing incidents. More than having centralized control, access can be provided on multiple levels. You can also use its analytics features to gather lots of valuable data for use in business efficiency improvements.

If you have video surveillance equipment installed, you probably need video management software. Even the government is using video surveillance to predict criminal behavior. Perhaps you should consider at least trying out the Command Lite software – anyway this entry level version is free.

Industrial Touch Screen Monitor

industrial  touch screen monitor


There are so much smart phones around us that almost everyone in the world is familiar with how to use touch screens. For the most part, people find these new screens are very convenient to use; except perhaps those who have poor eyesight who would miss the feel of a real keyboard. Most people also love the way these monitors eliminate the need for keyboards, mouse and even touch pads; not only are touch monitors easier to use, they also reduce desk clutter. Some reports claim that touch screens improve user efficiency.

The Rise Of The Industrial Touch Screen Monitor

The early screens used for industrial applications did not have touch capability; they were there only for viewing information and data entry was done through the usual keyboard, mouse and touch pad combination. Since touch screens were more efficient, entrepreneurs became interested in the industrial touch screen monitor. The industrial setting can surely use less clutter from keyboards and touch pads, so manufacturers began turning out industrial touch screen monitors.

Since many industrial applications expose monitors to harsh environments, industrial type touch screens are designed to be especially robust. Different standards issued by the National Electrical Manufacturers Association ( NEMA) apply to touch monitors which are resistant to heat, vibration, humidity, etc.

The Two Main Types Of Touch Screen Monitors Used For Industrial Applications

The two main types of industrial touch screen monitors are the open frame touch screens and the universal mount touch screens.

Open frame touch screens have just enough structure to keep the screen and the electronics components in one piece. They are purposely built that way because they were never meant to stand alone. Open frame touch screens are designed to be integrated into some other unit or containment structure during use. When these are intended for industrial applications the exposed portions have to meet standards which make them resistant to whatever extreme condition may be present in the environment where they will be used. When choosing the appropriate open frame touch screen, you can specify the size, NEMA rating, type of cable, and the screen protection required.

Open type touch screens are used to control various types of equipment in factories. One of the most commonly depicted uses is on CNC machines, although out in town you can also see touch screens used in information kiosks and ATMs.

The second main type of industrial touch screen is the stand-alone type. These touch screens are not meant to be installed on machinery cabinet cut-outs, but rather to be used independently; these type screens are normally only seen in machinery controls. The main advantage of these screens is that their containment structures come built to standards required for the environment they will be used at. Some of the features that users can ask for include the type of mounting brackets, pedestal mounts, NEMA rating, longer connection cables, and screen protectors.

As technology continues to improve, expect to see wider industrial uses of touch screen monitors.